Another couple have fallen victim to a rogue cash machine at a Warwick supermarket - and its operator has again denied there is a problem.
When Valerie Lewis went to withdraw her household's weekly budget of £200 at Tesco in Emscote Road on June 1 she was shocked when nothing came out, but the money was debited from her account.
The sum pays for food, petrol and bills for the primary school teacher and her husband Barry, 54, so Mrs Lewis was horrified to be left empty-handed.
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She said: "My first reaction was absolute panic because I had lost the money and didn't have any food in the cupboard."
When she asked inside the store staff told them the machine was operated by the Royal Bank of Scotland and was nothing to do with them.
It took Mrs Lewis, of Cornhill Grove, Kenilworth, three weeks to receive a claim form from her bank Lloyds TSB, while she and her husband Barry were left out of pocket on a holiday for which they had saved for months.
Then on Monday she received a call to say the machine had been checked and there was no fault and no discrepancy between its contents and the amounts paid out.
But this claim does not tally with the experiences of Warwick couple Jane and Peter Lee, who had similar problems at the same machine.
They lost £180 and although Royal Bank of Scotland, which operates the machine through Tesco, at first denied there had been an error, Mrs Lee told the Courier the bank had since admitted there was a mistake and credited the couple the lost sum.The full article contains 292 words and appears in Leamington Courier newspaper.
