WARWICK District Council recognises that customers are often confused about which council to contact for which council service: the district council or Warwickshire County Council (Courier, last week).
Working together, the two councils are trying to remove the confusion by joining up their customer service centres. To do this the district council is considering changing from its current 01926 number to an 0845 code used by the county council.
M
aking a ten-minute daytime call to the 0845 number will be cheaper for most customers and will be of particular benefit to those who have an out-of-area code. However, the council does recognise that for some BT customers on an 'anytime' plan and for Sky and Virgin customers, the call will be marginally more expensive.
The 65p charge for Sky and Virgin users referred to in last week's article compares to the current charge of 47p. As 99 per cent of callers are dealt with within five minutes, the increased cost for these customers will be minimal. The district council believes that as all enquiries will be able to be dealt with via a single number, the change is positive for the vast majority of local residents.
Finally the district council wishes to make clear that a final decision has yet to be made as council officers are still examining all the options. - Andrew Jones, head of revenues and customer services, Warwick District Council.
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