High street shops have been at pains to get as many customers through their doors as possible during the sales.
But a dissatisfied Leamington shopper claims there has been a notable exception - those looking for a refund.
Out in the town on December 27, Courier blogger Roger Grenville was impressed by Marks and Spencer’s special section for refunds, credit
notes and exchanges. But he was less pleased at Next and River Island.
He said: “I went to Next to obtain a refund for an item my daughter had bought earlier the same day. Behind the sales desk was a big sign telling ‘customers’ that no refunds would be given until Saturday December 29 as they wanted to concentrate of keeping the flow of buying customers moving. River Island had the same policy.
“Treating customers with such open contempt is lousy - it suggests service is an area they rapidly need to focus on.”
A Next spokesman said: “It is company policy to avoid refunds in the first two days of the sales - the main reason being to keep queues to a minimum. However, if a customer came in and wanted a refund, they would not be refused.”
l What are you experiences of customer service in Leamington? We’d like to hear about good service, as well as your complaints.
letters@leamingtoncourier.co.uk
The full article contains 231 words and appears in Leamington Courier newspaper.
